20 Sep 2016
Semarang (20/9) - Ahmad Yani International Airport Semarang received Prima Madya title in the Excellent Service awards at Public Service Unit in the Environment of Transportation Year 2016. The award was presented by the Minister of Transportation Budi Karya Sumadi in Jakarta, Monday (19/9).
In addition to Ahmad Yani Airport, there were nine airports under the management of PT Angkasa Pura I (Persero) that received this award, namely category of Prima Utama awards was achieved by I Gusti Ngurah Rai, SAMS Sepinggan Airport Balikpapan, Sam Ratulangi Airport Manado, and Juanda Airport Surabaya. While the Prima Madya awards was achieved by Yogyakarta Adi Sucipto Airport, Lombok International Airport, Adi Soemarmo Solo, and Sultan Hasanuddin Airport Makassar. While Prima Pratama awards was achieved by Syamsuddin Noor Airport Banjarmasin.
“I believe the Ahmad Yani Airport will continue to maintain the better quality of service to the public, so award will continue to be obtained in order to become the best airport, said Priyo Jatmiko, General Manager of Ahmad Yani Airport Semarang.
The Excellent Service Awards of Public Service Unit at Environmental Transportation is an activity carried out regularly once in two years by the Ministry of Transportation. Assessment to this award was conducted independently by the assessment team headed by the Experts of the Minister of Transportation in the Field of Public Service and consists of Vice Ministry of Administrative and Bureaucratic Reform, Ombudsman of the Republic of Indonesia, academics, transportation analysts, and journalists.
Implementation of the assessment was carried out in June-August 2016 by nine assessment criteria: vision, mission and motto of service, service standards, system of mechanisms and procedures, human resources, infrastructure services, as well as the handling of complaints. In addition to also based on public satisfaction survey, public information service system, and productivity in achievement of service targets.
